When you talk to Nova.

Nova can't hear anything until you press the orb or the microphone and your browser asks for, and gets, your permission. You can mute her at any time, or skip the microphone entirely and type.

By starting a voice conversation you agree to it being processed as described here.

Your audio is streamed to ElevenLabs, which turns it into text and speaks Nova's replies. The replies are written by a language model from Anthropic, called through ElevenLabs. That's all the audio is used for.

• Your voice: not recorded, not stored.
• The text transcript of the conversation: kept for 30 days so we can see what people ask and improve Nova's answers, then deleted automatically.
• A phone number you confirm on Nova's call card: kept so a founder can call you back, as described in the Privacy Policy.

Please don't tell Nova card numbers, passwords, health information or anything else sensitive. She doesn't need it, and she won't ask.

Want a transcript gone before the 30 days are up? Email privacy@usehero.ca with roughly when you spoke to Nova and we'll delete it. Last updated September 21, 2026.